Guest Management -
Do not give wrong hopes and do not set guest expectations for things you cannot
tell. As hotels should stop glorify their budget hotel as a luxury hotel? This
practice is more destructive than long-term gains. Instead of more
glorifications, hotels should excel and advertise what they can afford. They
should please customers in every service they provide so that their guests
spread positive word-of-mouth words about hotels in all the review sites and
stay loyal.
An easy tip can be an underdog and offer more services than
you expect. One is to use guest management. The hotel staff is at the heart of every hotel and needs to
stay motivated at all times. Only those who became the starting point for the
guests. Therefore, it is necessary to be trained to deal with unpleasant
situations at all times even when the customer is upset or filing unnecessary
demands. Staff needs to know hotel policies and offers so they do not have to
contact the manager for any small guest requests and promptly provide a
resolution.
Staff should be empathetic and have problem-solving
approaches to customer complaints. Hotels should be able to recognize repeat
guests and regular visitors and make them feel special during their stay.
Repeated visits explicitly imply that you are doing the right thing this guest
likes. The hotel should ensure that the quality of the service graph only goes
higher. Repeat visitors like brand ambassadors to hotels that spread the good
word of mouth both offline and online. A quick tip can be to remember all the
loyal guests by their names and if possible, with a face too, and greet them
warmly every time they visit your hotel. That’s the article about guest management.
